Forum Discussion

lyyyyuuu's avatar
lyyyyuuu
Reel Rookie
2 years ago

Airplay doesn’t work after the new tv software update

same here,  done everything on the article,  still no working.  on the Apple and homekit setting there is no further option of "homekit" or "on/off". When click on it,  Airplay message appears but th...
airplay & screen mirror
RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi lyyyyuuu,

Greetings from the Roku Community!

We'd like to know more about it so we can further assist you. May we know what troubleshooting steps you have taken so far? Can you also send us a photo of the issue that you are experiencing? In the meantime, please try to restart the system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it fixes the issue.

We'll be waiting for your update.

Kind regards,

Eunice

  • lyyyyuuu's avatar
    lyyyyuuu
    Reel Rookie
    2 years ago

    tried restarting tv, restarting ipad, restarting wifi multiple times.

     

    screen of  airplay setting:

     

     

     

    screen of clicking of it, airplay message appears, then nothing happen and goes back to the screen above.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi lyyyyuuu,

      Thanks for posting here in the Roku Community.

      We'd like to collect more details about this issue so we can forward it with our team for further investigation. Kindly provide the following information below:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
      • Mobile device brand, model, and OS version

      We look forward to hearing back from you.

      All the best,
      Kash

      • lyyyyuuu's avatar
        lyyyyuuu
        Reel Rookie
        2 years ago