Forum Discussion

lyyyyuuu's avatar
lyyyyuuu
Reel Rookie
2 years ago

Airplay doesn’t work after the new tv software update

same here,  done everything on the article,  still no working.  on the Apple and homekit setting there is no further option of "homekit" or "on/off". When click on it,  Airplay message appears but th...
airplay & screen mirror
Metard79's avatar
Metard79
Reel Rookie
2 years ago

Same issue.

 

AirPlay worked fine before.

 

doesnt anymore.

 

Apple and Roku seem to both have the same habit of shifting the blame literally everywhere else instead of themselves.

 

its not the internet connection, its not device compatibility, its not anything else except you put out a software update that doesn’t let these work the ether anymore and now your team has to work to fix it. All your support staff does is ask questions that people have already given the information for, you’re support staff doesn’t know how to READ. If this is the laziness your company embodies, then it’s worth buying a different company’s product and throwing my Roku TV in the trash. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Metard79,
    We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us the following:

    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Troubleshooting steps you have taken in an attempt to resolve the issue.

    Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

    Sincerely,
    Janadee

    • kjq1971's avatar
      kjq1971
      Newbie
      2 years ago

      Same issues.  I've tried all the same troubleshooting advice on this thread, and no dice.  I can see the "65" Roku TV" on my screen mirroring options on my iphone.  When I click the tv, it tries to connect for 30 seconds and I get an error message on my phone saying its unable to connect.  Used to work flawlessly, now doesnt work at all.  Super frustrating. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, kjq1971!

        We appreciate you raising your concern and trying to troubleshoot to no avail. 

        Kindly provide the details requested by RokuJanadeeK so we can include your device in the process. Please also include the model of your phone and the OS version of it. 

        We'll be looking forward to your response!

        Best regards,
        Carly

    • msinsf's avatar
      msinsf
      Newbie
      2 years ago

      Same thing here. Airplay still works with my iPhone but no longer with my 2 MacBooks. My MacBook can not find the Roku TV, literally invisible to it. Have rebooted both TV and computers; reset paired devices in Settings/AirPlay/About AirPlay

      TCL Roku TV 7108X, software version: 12.5.5 build 4174-30

      I don' see a way to message RokuJanadeeK directly. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thank you for the follow-up, msinsf.

        No worries We have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime.

        Let us know if you have further inquiries regarding this.

        All the best,
        Janadee