For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and re-downloaded the channel, nothing. My account is working just fine on my phone, but not on the TV. Is it just me? Any ideas on how to fix this?
Restart the TV (not from the remote).
Restart is an option on the settings or unplug it and plug it back after 20 seconds.
The above fixed it for me after everything else I tried and failed to fix it.
Mionephoenix wrote:
For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and redownloaded the channel, nothing. My account is working just fine on my phone, but not on the TV.
Is it just me? Any ideas on how to fix this?
I am having same issue for months. Can't determine why. Even upgraded my bandwidth, but that didn't help.
Exact same issue. Following the Uninstall, reboot, reinstall pattern doesn't work. This is on a brand new stream bar running latest firmware as of this posting
Hi VideoHamster,
Welcome to the Roku Community!
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
Please be guided through this link if you are experiencing any channel playback issue in the Roku device: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
What I'm reading indicates the reinstallations you're doing aren't being done the right way. The order I see it listed is incorrect. There is a correct order, and that order is important. Now, this doesn't guarantee this will resolve, but the troubleshooting you are attempting isn't being done correctly.
Here are the steps, and the correct order. Skip any step, or do them out of order, and you're just wasting time. This is the order.
Doing it in 1,3,2 order won't work.
Again, no guarantee this will resolve, but you were attempting this. Ensure the attempt is correctly executed.
Delete app, reboot can help.
Going into Netflix account remove your device from list then from app login again can help too.
One in all, without proof, I see that Netflix issue a Netflix problem perhaps trying to do too much vs device capacity while along coding may be culpitre.
In my experience, automatic preview is the cause to my Netflix crash, freeze, hang up like Netflix can't clean its iwn preview cache if it were the case of use which then overload the entire use of the app.
As a user. I really wished Netflix was more modular, I would totally stop preview completely as I am 100% under assumption it causes ally issues on 3 roku devices + 1 tcl50 with roku integrated.
Hi Kracken,
Welcome to the Roku Community!
We understand that you're having a problem with the Netflix channel. We're happy to help. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.
Please let us know if there is anything else we can do to help you.
Best regards,
John
What can we do to guarantee it won't happen again because this is happening to me as well
Hi SeanMc123
Thank you for the inquiry!
Does the issue only occur on Netflix or across other channels installed on your Roku device? Could you tell us how your Roku device is powered? Is it plugged into the TV's USB port or a power outlet? In some instances, the TV's USB power is insufficient to power the device. Running your Roku device with insufficient power can result in instability, crashes, and other unpredictable behavior, even if it appears to be operating normally.
Moreover, have you tried removing the affected channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Keep us posted if you have any further queries that we can assist with.
Warm Regards,
Lianna
Did all of it in the right order. Still not working...
Hi Beaa,
Thanks for reaching out to the Roku community!
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
Best regards,
Mary
Mionephoenix- After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?
Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)
Accepted as solution
It's not just you. I have the same problem, but it's been happening for at least 6 months. There is major lag when navigating in the app, and then it soon freezes. I usually have to turn the TV off to be able to get back in.
I have similar weird lag with the volume controls when I'm in the HBO Max app. I also have a TCL Roku TV. I have tried deleting and replacing the app, and system restarts. Restarting sometimes seems to help for a day, but then the problem returns.
I have a TCL tv doing the same thing. Do you think its the TCL TV that is the root of the problem
Hi SeanMc123,
Thanks for sharing your experience!
I have a few questions to better understand the behavior you are seeing:
1. When did this issue first start occurring?
2. Do you observe this behavior while using any other channel(s) on your device?
3. Are you being prompted with an error message?
4. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
With more information, we will be able to assist you further.
Best regards,
Mary
