What I'm reading indicates the reinstallations you're doing aren't being done the right way. The order I see it listed is incorrect. There is a correct order, and that order is important. Now, this doesn't guarantee this will resolve, but the troubleshooting you are attempting isn't being done correctly.
Here are the steps, and the correct order. Skip any step, or do them out of order, and you're just wasting time. This is the order.
Doing it in 1,3,2 order won't work.
Again, no guarantee this will resolve, but you were attempting this. Ensure the attempt is correctly executed.
Doesn't work for me.........................
Followed instructions to the letter. Still locks up.
It’s since their updates that they FORCE! on to us they are brinking our boxes to force us to upgrade! They are saying the same old rubbish every time.
Thank you! This appears to have fixed the issue!
Did all of it in the right order. Still not working...
Hi Beaa,
Thanks for reaching out to the Roku community!
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
Best regards,
Mary
This issue has been reported a year ago and still no answer. Terrible support from Roku.
What can we do to guarantee it won't happen again because this is happening to me as well
Hi SeanMc123
Thank you for the inquiry!
Does the issue only occur on Netflix or across other channels installed on your Roku device? Could you tell us how your Roku device is powered? Is it plugged into the TV's USB port or a power outlet? In some instances, the TV's USB power is insufficient to power the device. Running your Roku device with insufficient power can result in instability, crashes, and other unpredictable behavior, even if it appears to be operating normally.
Moreover, have you tried removing the affected channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Keep us posted if you have any further queries that we can assist with.
Warm Regards,
Lianna
You've had multiple employees make comments on here and they all effectively say the exact same thing (restart the device). It's been made very clear multiple times that this does not work. Fix your software.
Delete app, reboot can help.
Going into Netflix account remove your device from list then from app login again can help too.
One in all, without proof, I see that Netflix issue a Netflix problem perhaps trying to do too much vs device capacity while along coding may be culpitre.
In my experience, automatic preview is the cause to my Netflix crash, freeze, hang up like Netflix can't clean its iwn preview cache if it were the case of use which then overload the entire use of the app.
As a user. I really wished Netflix was more modular, I would totally stop preview completely as I am 100% under assumption it causes ally issues on 3 roku devices + 1 tcl50 with roku integrated.
Hi Kracken,
Welcome to the Roku Community!
We understand that you're having a problem with the Netflix channel. We're happy to help. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.
Please let us know if there is anything else we can do to help you.
Best regards,
John
People,
Restart your TV (completely reboot it).
That solves the issue for me.
Don't listen to any other recommendations. I tried everything, only rebooting works.
