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  1. Roku Community
  2. Tag: Netflix Troubleshooting
  3. Apps & viewing
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  • Mionephoenix's avatar

    Why does Netflix keep stopping / freezing on Roku?

    For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and re-downloaded the channel, nothing. My account is working just fine on my phone, but not on the TV. Is it just me? Any ideas on how to fix this?
    Mionephoenix
    3 years agoPlace Apps & viewingApps & viewing
    97KViews
    17likes
    44Comments
  • midndh's avatar

    How to fix Roku device that keeps switching to Netflix channel (button ISN'T stuck)

    I have a Sharp Roku TV and it keeps dropping whatever I'm watching and switching to the Netflix login screen every 5 minutes or so. I'll be watching a movie on Amazon Prime or HBO and the screen will just go black, and switch over to Netflix. I went to the main menu and checked for the most recent software update, and it's up-to-date, so I'm not sure how else I can fix this. Please help. Thanks!
    Solved
    midndh
    3 years agoPlace Apps & viewingApps & viewing
    45KViews
    2likes
    50Comments
  • jcarter3's avatar

    Netflix won't install

    I just set up a new tv (TCL Roku TV), and installed a bunch of new channels through the Roku set up process, including Netflix. However, Netflix has never installed. I have turned the TV off and back on, unplugged and plugged it back in, updated the system several times, attempted to install Netflix again, and again, and again, day after day. Two things keep happening: 1) When I attempt to install Netflix, it counts up the progress percent all the way to 100%, and then tells me that Netflix could not install, and that the channel was not added. 2) When I update the TV system, it shows that it is installing Netflix, and then says that all software is up to date, but the Netflix channel never appears on the home screen. Help?
    jcarter3
    3 years agoPlace Apps & viewingApps & viewing
    14KViews
    1like
    47Comments