Mionephoenix wrote:
For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and redownloaded the channel, nothing. My account is working just fine on my phone, but not on the TV.
Is it just me? Any ideas on how to fix this?
I am having same issue for months. Can't determine why. Even upgraded my bandwidth, but that didn't help.
Exact same issue. Following the Uninstall, reboot, reinstall pattern doesn't work. This is on a brand new stream bar running latest firmware as of this posting
Hi VideoHamster,
Welcome to the Roku Community!
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
Please be guided through this link if you are experiencing any channel playback issue in the Roku device: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
Insignia Roku Smart TV
Removed Netflix app --> unplugged tv for 2 min --> powered up TV --> did restart via settings --> added Netflix back. This worked for about a day, then qent back freezing.
This only happens qith Netflix on Roku, no other issues qith other channels or Netflix on my computer or phone.
Are there any longer lasting fixes?
We do apologize for the inconvenience this has caused.
Since you are still experiencing the same problem from one channel, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.
Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
You can reach Netflix Support here: Netflix Help Center
All the best,
Kariza
Hi Mary. I am having same issue. Here are my responses:
1. Roku TV
2. When viewing Netflix only
3. no error messages
4. reconnect network; cut power and reboot. Not feasible to keep doing that.
Hi Aeh2,
Thanks for posting in the Roku Community!
We'd like to take a closer look to see if there's anything else we can suggest to help.
Have you tried getting the latest Netflix channel version by checking for a channel update using your * button on the channel tile, or going to Settings for a System Update there? Then, restart your player. If the issue remains unresolved, I'd recommend reaching out to Netflix directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.
You can reach their support team here.
Please keep us posted on what you find out.
Best regards,
Mary
I am using a Roku device not the TV and having this as an on going issue. I’ve tried the recommended steps of removal and reset and it hasn’t worked for me either. My Roku device in our other room the Netflix works just fine.
