Forum Discussion

Mionephoenix's avatar
Mionephoenix
Reel Rookie
5 years ago

Why does Netflix keep stopping / freezing on Roku?

For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and re-downloaded the channel, nothing. My...
Netflix Troubleshooting
SeanMc123's avatar
SeanMc123
Reel Rookie
3 years ago

I have a TCL tv doing the same thing. Do you think its the TCL TV that is the root of the problem

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi SeanMc123,

Thanks for sharing your experience!

I have a few questions to better understand the behavior you are seeing:

1. When did this issue first start occurring? 
2. Do you observe this behavior while using any other channel(s) on your device?
3. Are you being prompted with an error message?
4. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

With more information, we will be able to assist you further.


Best regards,
Mary