What I'm reading indicates the reinstallations you're doing aren't being done the right way. The order I see it listed is incorrect. There is a correct order, and that order is important. Now, this doesn't guarantee this will resolve, but the troubleshooting you are attempting isn't being done correctly.
Here are the steps, and the correct order. Skip any step, or do them out of order, and you're just wasting time. This is the order.
Doing it in 1,3,2 order won't work.
Again, no guarantee this will resolve, but you were attempting this. Ensure the attempt is correctly executed.
Did all of it in the right order. Still not working...
Hi Beaa,
Thanks for reaching out to the Roku community!
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
Best regards,
Mary
This issue has been reported a year ago and still no answer. Terrible support from Roku.
Hi Nut11
We're here to help!
Could you tell us specifically about the issue you're experiencing? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.
With more information, we can assist you further.
All the best,
Kariza
