Did all of it in the right order. Still not working...
Hi Beaa,
Thanks for reaching out to the Roku community!
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
Best regards,
Mary
This issue has been reported a year ago and still no answer. Terrible support from Roku.
Hi Nut11
We're here to help!
Could you tell us specifically about the issue you're experiencing? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.
With more information, we can assist you further.
All the best,
Kariza
All I have to do is hit the reverse or forward button twice in a row and Netflix freezes and crashes.
I have updated my Roku I have reset the router I have performed every single troubleshooting step multiple times.
This is clearly a bug in the software I can make it happen whenever I want but it’s super annoying because it means I can ever skip around what I’m watching.
In addition Netflix will just stop working randomly whereas the other streaming services do not. I get over 400 Mb per second on my Wi-Fi it’s been tested.
clearly either the Netflix app or the Roku firmware need to be updated but this issue has yet to be addressed
