Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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RokuERey
Community Moderator
Community Moderator

Re: TCL Roku TV - Not updating software with xfinity wired/wireless

Hi @Seashelli,

Thanks for getting in touch, and welcome to the Roku Community. 

Have you tried using an alternative network like a mobile hotspot to see if you're able to surpass the update?

Let us know if that works for you.

Regards,

Rey

ERey.
Roku Community Moderator
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Seashelli
Binge Watcher

Re: TCL Roku TV - Not updating software with xfinity wired/wireless

I may try and get a hot spot and will let you know if  it works

Thanks 

Shelly

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mmsq
Channel Surfer

Re: TCL Roku TV - Not updating software with xfinity wired/wireless

Hi everyone, I have an update since my last post long time ago. During one of the software updates by using iPhone (in the same room) hotspot, it seems the updates fixed whatever bug it had. Since then I have been able to access all channels as well as regularly update using the old default wired option. All good since then. 🤞 it remains that way.

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DotBill
Newbie

Re: TCL Roku TV - Not updating software with xfinity wired/wireless

Same thing happens to mine doesn’t update doesn’t connect to Alexa doesn’t update 

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RokuERey
Community Moderator
Community Moderator

Re: TCL Roku TV - Not updating software with xfinity wired/wireless

Hi @DotBill,

Thanks for getting in touch here.

Have you tried using mobile hotspots or any alternative network to see if you're available to pass it?

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator
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