Wi-Fi & connectivity

[RokuERey]

Hi @Seashelli,

Thanks for getting in touch, and welcome to the Roku Community. 

Have you tried using an alternative network like a mobile hotspot to see if you're able to surpass the update?

Let us know if that works for you.

Regards,

Rey

[Seashelli]

I may try and get a hot spot and will let you know if  it works

Thanks 

Shelly

[mmsq]

Hi everyone, I have an update since my last post long time ago. During one of the software updates by using iPhone (in the same room) hotspot, it seems the updates fixed whatever bug it had. Since then I have been able to access all channels as well as regularly update using the old default wired option. All good since then. 🤞 it remains that way.

[DotBill]

Same thing happens to mine doesn’t update doesn’t connect to Alexa doesn’t update 

[RokuERey]

Hi @DotBill,

Thanks for getting in touch here.

Have you tried using mobile hotspots or any alternative network to see if you're available to pass it?

Please keep us posted.

Thanks,

Rey