Wi-Fi & connectivity

[Vancoug21]

My roku box and stick keep crahing my internet connection.  If I keep them disconnected everything works fine until I try and stream something.   I can stream all day on my computer.  Tried working qith agent help with no success.   After they had me do a factory reset the agent help is no longer available for my product.

[RokuJohnB]

Welcome to the Roku Community, @Vancoug21!

Thanks for letting us know about this issue you had with the Roku device since it keeps crashing the internet connection, and we're happy to investigate further. Can you please provide the following information below?

• May we know what Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• How far is your Roku device from your network router?
• Did we recently make any changes to your network or network provider?
• Do you have cellular data so we can try connecting your device to your hotspot?

We look forward to hearing from you and gathering your details.

Thanks,
John