Wi-Fi & connectivity

[emiliorosas]

So has anyone been having the problem where they’re TCL Roku tv has been disconnecting and connecting from the internet? Like I if I Wanna use Pandora it plays a song  like normal then it says “not connected to the internet” then I leave the app and my tv isn’t connected to the internet. Is it my tv internet or what?

[AvsGunnar]

@emiliorosas 

Many reports of the RokuTVs losing network connection throughout forum.  Normally after being off for a bit, not usually during streaming though.

Perhaps try changing the wireless channel it is assigned to in router or perhaps use the 2.4ghz band if you are currently using 5ghz.

[Selle]

Mine was doing that until Roku did something that stopped it for a couple of weeks and it started doing it again today. It will continue doing that even if you switch to a Firestick for viewing instead. I have to disconnect the power to my Roku 4K stick in order to stop it from doing that. What is going on with it? Do I need to return it?

[RokuJohnB]

Hi @Selle,

Thanks for posting in the Roku Community!

We understand that you're having a problem with your Roku streaming stick. We would be more than happy to look further into this issue, but we will need more details.

• How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptop, computer)
• Did we recently make any changes to your network or network provider?
• What error message or code are you getting after trying to connect to your network?
• How far is your device from your network router?
• Do you have cellular data, so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,

John