Wi-Fi & connectivity

[bobbysafe]

Get ready for Roku reply 

-they will ask your device number blah blah blah.. Then they will tell you that their engineering team is working on it, then you'll never hear from them again 

[daneaffr]

I have a wifi extender and the wifi signal to the TV and the Roku is strong.  

[RokuERey]

Hi @daneaffr,

Thanks for the update!

We've sent you a pm for more details about this.

Thanks,

Rey

[daneaffr]

@RokuERey I have a wifi extender and have verified that the signal to the TV and the Roku are strong.  This Roku, is the only device in my house that has any issue connecting.  This Roku device is 2 months old.  I have two older, more basic, Roku devices on other TVs in the house and they sometimes are not connected to the internet when I turn those TVs on, but once I reset those Roku devices, they connect and maintain the connection.  The newer device won't stay connected for more than a few minutes after reset.

[Maine1]

My Roku is so bad now that when I turn on the TV there is a "non connected" in the upper right side of the screen.  The remote doesn't even work now either.  It was bad enough that it would disconnect while watching a show.  Now I can't even use the thing.

What a shame as my Roku is barely a year old and I've had connection issues practically the whole time.  The Roku tech team or their engineers or whoever is behind that curtain has been no help at all.

I've given them my info a few times now on this thread and it's just been crickets.......

[pmifold]

It honestly feels like we are just getting lip service, is anyone interested in contacting CBC Go Public?

[RokuERey]

Hi @Maine1,

We really do apologize for the delay in our solutions about this. We sent you a PM for further assistance and for details we needed.

Thanks,

Rey

[daneaffr]

At the very least, they should take the "solved" tag off this!  

[cmac23]

I am having the same issue.  I've only been using Roku for less than two months and it has worked well until this past update.  Now I can't watch anything for more than 3 minutes before it loses the connection.  I've run through all the suggested diagnostics to no avail.  I'm ready to return this device if this isn't resolved soon.

[RokuERey]

Hi @cmac23,

Welcome, thanks for making your first post here in the Roku Community.

We have communicated this case to our engineering team, and we would recommend performing a system restart on your device. Then, try again to see if you're still seeing the same issue. 

Keep us posted!

Thanks,

Rey