Has anyone found a solution for this yet?
I'm having same issue. Have already tried factory resetting eeror and roku
Hello! @collinsbrook,
Thank you for your post in the Roku Community!
We appreciate you contacting us regarding your Roku Premiere model 4620x issue with the new update of your Eero router. We are happy to assist you.
Troubleshooting steps
If the issue persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure it is not experiencing a problem.
If the issue is resolved by connecting your Roku device to your mobile hotspot, please contact your internet provider and mention that your Roku device is connected to a mobile hotspot.
Suppose the previous steps did not fix your internet connection issue, and you are comfortable working with networking equipment. In that case, you can visit the article with advanced troubleshooting tips and networking features.
Thanks,
Arjiemar
Never found a solution, so changed providers. Helix by Videotron works great.
Welcome to the Roku Community, and thanks for keeping us posted!
We'd love to investigate further with this issue that you're having. May we know what troubleshooting steps you have taken so far? What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
We'll wait for your response.
Thanks,
John
Try adding it to the guest network. That works fine for me. It's a bit of a pain as my phone is on the normal network so you can't use some features but otherwise it works fine for me like this.
I suspect Roku is using a port for coms with the service which is firewall blocked by the eero but without knowing what ports it uses there is no way to configure it open.
John this is not a new problem. I have this issue with my roku express and my roku soundbar. I believe it's a general issue for Roku devices on an eero network.
Simply put, the Roku will not be able to access services vis the eero managed network. I suspect there is a firewall block that is causing this. If you set-up a guest network for the eero (i.e. its operating in the DMZ) it appears to work fine.
Roku needs to find out what the eero is doing to prevent it from working when behind the firewall.
Hello,
Onn Roku TV C251x- 100021261
Eero pro router
Arris surfboard 6183 docis 3.0 modem- on the approved list for my isp
Exact issue: launching apps won’t work, cannot install/ uninstall apps, if apps do work freezing within apps, unable to check for roku updates
Steps taken
Hi @Fresh_Mint, @roksuer,
Thanks for keeping us posted here in the Roku Community!
We appreciate you providing these details. What error message are you getting when trying to connect to the network? Have you tried reaching out to the Internet service provider?
Please check out this support article on connecting your Roku streaming device to the internet, and make sure to follow the troubleshooting listed at the bottom of the article to see if it fixes the issue.
Let us know how it goes, and we'll be glad to further assist you.
Kind regards,
Eunice
No errors on the device itsef.
Eero app shows connected as well.
Between laptops, iphone, ipads, nest camera, nest thermostat, blink camera, smart garage door, smart fridge, smart dishawasher. The only device having issue is the Roku TV. Thus ISP won’t be able to help.
Hi @roksuer,
Thanks for the update!
We will be more than happy to take a closer look into this issue that you're experiencing. Could you send us a photo of your running problem?
We'll wait for your response.
Thanks,
John
I did open a support case 9011231 for this.