Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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RokuJohnB
Community Moderator
Community Moderator

Re: Roku Wireless not working with eero router since 2/13/2020

Hi @roksuer,

We appreciate the extra details.

May we know how far your Roku TV is from your network router?

Thanks,

John

John
Roku Community Moderator
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roksuer
Channel Surfer

Re: Roku Wireless not working with eero router since 2/13/2020

Around 40 feet in a straight line of sight. No wall in between If it is easier let’s troubleshoot via direct email or phone call ticket 9011231

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Roku Wireless not working with eero router since 2/13/2020

Thanks for the response, @roksuer.

We'd like to know a few more details regarding this and investigate the running ticket you have provided. Please send us a PM here at the Roku Community. To send a private message, click the user's name beside the icon, and you will be redirected to the user's profile. There, you will see "Send this user a private message."

We look forward to hearing back from you.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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