Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Dooley33
Reel Rookie

Roku Ultra not staying connected

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I have to reconnect Roku ultra every time I turn my tv back on.  I have to hit the ok button on the remote to make the home screen to come on.

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elizabeth2weeds
Reel Rookie

Re: Roku Ultra not staying connected

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Here's what you can do:

  1. Restart Everything: Turn off your Roku, router, and modem. Wait a minute, then power them back on in the order: modem, router, Roku. This can clear temporary issues.
  2. Check Network Settings: Go to Settings > Network on your Roku and confirm you're connected to the right Wi-Fi network with the correct password.
  3. Improve Wi-Fi Signal: If distance is an issue, consider using a Wi-Fi extender to boost the signal strength near your Roku.
  4. Update Roku Software: Outdated software can cause connection problems. Go to Settings > System > System update to check for updates.
  5. Reset Roku (Last Resort): If nothing works, try a factory reset. This will erase all your data and settings, so be sure to have your Wi-Fi credentials handy. Go to Settings > System > Advanced system settings > Factory reset.

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6 REPLIES 6
elizabeth2weeds
Reel Rookie

Re: Roku Ultra not staying connected

Jump to solution

Here's what you can do:

  1. Restart Everything: Turn off your Roku, router, and modem. Wait a minute, then power them back on in the order: modem, router, Roku. This can clear temporary issues.
  2. Check Network Settings: Go to Settings > Network on your Roku and confirm you're connected to the right Wi-Fi network with the correct password.
  3. Improve Wi-Fi Signal: If distance is an issue, consider using a Wi-Fi extender to boost the signal strength near your Roku.
  4. Update Roku Software: Outdated software can cause connection problems. Go to Settings > System > System update to check for updates.
  5. Reset Roku (Last Resort): If nothing works, try a factory reset. This will erase all your data and settings, so be sure to have your Wi-Fi credentials handy. Go to Settings > System > Advanced system settings > Factory reset.
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atc98092
Community Streaming Expert

Re: Roku Ultra not staying connected

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@Dooley33 are you using WiFi or a wired connection? Or are you referring to the Roku not being displayed on your TV? 

Roku players go into a sleep mode when not in use. Pressing the home button on the remote simply "wakes" the device up. That's completely normal operation. If that's all you have to do to get your Roku displayed on the TV, there's nothing wrong, it's working as designed. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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RokuTakashi
Community Moderator
Community Moderator

Re: Roku Ultra not staying connected

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Hi, @Dooley33 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you are having with your Roku Ultra not staying connected every time you turn your TV back on, and we're here to help resolve this matter. Kindly follow the steps provided below to address the issue, and getting back you on track in keeping your Roku Ultra connected to your network.

System Restart

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

Restart modem/router.

  1. Unplug both your modem and router from power
  2. Wait 10 seconds and then plug them back in
  3. Wait for your modem and router to fully restart
  4. Use a phone, tablet, or computer to confirm the internet connection is working
  5. Test the connection on your Roku device

For further guides and instructions, please refer to this support article on How to fix internet errors and issues on your Roku streaming device

We hope this information helps, and let us know if you have further concerns or inquiries.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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Dooley33
Reel Rookie

Re: Roku Ultra not staying connected

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I rebooted both my internet router and Roku and it seems to be working.  I hope I do not have to reboot often because that's the reason I upgraded from the express to the ultra due to having to reboot Roku often and having a lot of buffering issues even though my router is 4 ft away from my Roku device. Thank you for all the feedback.

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atc98092
Community Streaming Expert

Re: Roku Ultra not staying connected

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@Dooley33 you never clarified how your Roku was not "connected". Are you referring to its network connection, or viewing the Roku on your TV display? Your mention of pressing the Home button to "reconnect" the Roku sounds like the video feed to the display, not the network connection.

If you're not referring to the network connection, then the steps you followed did nothing to resolve your issue, and it's more likely it's what I referenced in my earlier post. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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makaiguy
Community Streaming Expert

Re: Roku Ultra not staying connected

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@Dooley33-

Assuming this is a Roku device connected to a TV, not a Roku TV that has Roku capabilities built in...

If your Roku has a "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" setting, try disabling it.

More info on this setting: https://support.roku.com/article/6306527767575

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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