Wi-Fi & connectivity

[smithtamira]

My Roku express will not connect to my home WiFi. It’s been connected for years now it will not connect. I have reset, network test. Factory reset. Nothing works 

[AvsGunnar]

@smithtamira 

If you are receiving a 14.30 error code, verify that b/g/n (all three speed protocols) are enabled under your 2.4ghz band settings.  Also verify that your 2.4ghz is On and broadcasting.  If your Express model is anything other than 3940/3941 (dual-band devices), you need to use the 2.4ghz band and verify its settings are correct in the router.  After making the changes, restart both router and the Roku device.

If you are receiving a 14.40 error code, try changing the password (eliminate special characters and just use numbers and letters) and then restart both router and Roku device again.

Try connecting to a mobile hotspot (if available) if still having problems connecting to home network.  Verify you have the 2.4ghz band or "maximize compatibility" under your mobile hotspot settings to ensure that the Roku device can use the 2.4ghz band of your hotspot. (If able to connect to a hotspot, then helps narrow down culprit to a network issue).

If still having issues, post back with router model number and ISP (internet service provider) as well as the Roku device model number.

[RokuJohnB]

Welcome to the Roku Community, @smithtamira!

Thanks for letting us know about this issue you had with the Roku Express since it will not connect to your Wi-Fi. We appreciate the troubleshooting steps you have taken so far. We suggest that you contact your internet service provider and inquire further about this problem.

If there's anything else that we can do to assist you, please let us know.

Kind regards,
John

[Maxboy2023]

It still not went to be connected to to my Internet wot is a fast fiber system 

[Maxboy2023]

The name of the my division of my disassembled in vletnam the model number is 3920x and the sniff number is p73075511398

[RokuJohnB]

Hi @Maxboy2023,

Greetings from the Roku Community!

We want to further investigate this issue that you had and gather more details. Can you please provide the following information below?

• How far is your Roku device from your network router?
• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• Did we recently make any changes to your network or network provider?
• Do you have cellular data so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,
John