Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku won’t connect. Fails after wireless connection is made.

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Cannot connect new Roku.  Please help.

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku won’t connect. Fails after wireless connection is made.

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Hi, @Brooksrfoland 

Greetings, and welcome to the Roku Community.

We understand your concern that you are having trouble connecting your Roku device to the network, and we'd be happy to assist you in resolving this matter. Let's take some action in performing troubleshooting steps to connect your Roku device to the internet. Kindly follow the steps below:

  • Restart your Roku device and your router.

    1. To restart your Roku player, go to Settings > System > System restart. To restart your Roku TV, go to Settings > System > Power > System restart. You can also unplug the Roku device from the power source, wait a few moments, and then reconnect it.

    2. To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.

      Note: It will take a few minutes for both devices to completely restart.

  • If you have previously connected your Roku device to your router, it should automatically reconnect. If it is not reconnecting, or if you are setting up your Roku device for the first time, complete the network setup process.

Once the steps have been performed, you should be able to establish a connection from your Roku device to your network. 

Let us know how it works, and feel free to keep us posted if you have further concerns or inquiries.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku won’t connect. Fails after wireless connection is made.

Jump to solution

Hi, @Brooksrfoland 

Greetings, and welcome to the Roku Community.

We understand your concern that you are having trouble connecting your Roku device to the network, and we'd be happy to assist you in resolving this matter. Let's take some action in performing troubleshooting steps to connect your Roku device to the internet. Kindly follow the steps below:

  • Restart your Roku device and your router.

    1. To restart your Roku player, go to Settings > System > System restart. To restart your Roku TV, go to Settings > System > Power > System restart. You can also unplug the Roku device from the power source, wait a few moments, and then reconnect it.

    2. To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.

      Note: It will take a few minutes for both devices to completely restart.

  • If you have previously connected your Roku device to your router, it should automatically reconnect. If it is not reconnecting, or if you are setting up your Roku device for the first time, complete the network setup process.

Once the steps have been performed, you should be able to establish a connection from your Roku device to your network. 

Let us know how it works, and feel free to keep us posted if you have further concerns or inquiries.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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