Wi-Fi & connectivity

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borisdude
Newbie

Internet collects but says no connection, Roku TV

Hi there,

I have been using my Roku TV for over a year and have had no issues with it. I recently moved and am trying to use it in my new apartment. I have connected to the Wi-Fi, and the TV confirms this, but when I try to use any application, I am told I have no connection. Could I please have some help with this?

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makaiguy
Community Streaming Expert

Re: Internet collects but says no connection, Roku TV

@borisdude-

Settings > Network > Check connection - do you get green checkmarks on all 3 items?

When you return to the Network page, what Download speed does it report?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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