Wi-Fi & connectivity

[Kelleyprimozic]

I was watching roku fine today. All of a sudden it dropped internet. I restarted the roku nothing. I restarted my router then my roku still nothing. I did factory reset and it still will not connect. I need help

[JWS9518]

Try resetting your network connection on your Roku.

[RokuReynan-L · Accepted solution]

Hi, @Kelleyprimozic.

Welcome to the Roku Community!

Thanks for reaching us about having an issue with your connection. We're here to help. 

 Here are some steps you can try:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

We hope this will be sorted out soon.

Thanks,
Reynan

[ScottH5]

OP did a factory reset; there's not  a wifi connection stored on the device anymore. Mine did the same thing a couple days ago and I tried updating the software, then restarting the Roku, then restarting the wifi connection, then factory resetting the Roku. I physically moved my TV and Roku downstairs and it's literally 2' from my router right now and will not connect. Last time this happened I said "F- it" and just bought a new Roku- that worked for a couple years...until this.

[AvsGunnar]

@ScottH5 

Roku model number (Settings/System/About) and router model number?

Are you getting any error message numbers on screen?

[RokuRhea-V]

Welcome @ScottH5 

Thanks for posting here!

This must be tough for you. I want to gather more information to investigate it further. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Modem/router model and ISP.

In the meantime, try connecting your Roku to a mobile hotspot. Click here for more info. Then, please tell us what you find out. 

Thanks,
Roku Community Team