Wi-Fi & connectivity

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mdsrvs
Newbie

Unable to reinstall from network message

 

We have two Roku 4K streaming sticks with a wireless connection to the same network. The first one installed works fine, but the second new one won't run any channels and shows this message:

Can't run channel
'channel name' could not be run because it could not be reinstalled from the network. Please check your network connection and try again.

I tried:

- Power-cycling the problem Roku device

- Restarting the Roku: Settings > System > Power > System Restart.

- Restarting the router

The Roku is connected to the network (AT&T), but I still get the same message and cannot get any channels.

Please advise. Thank you. Melissa

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