Wi-Fi & connectivity

[lanceswork69]

My Roku keeps disconnecting after about 15 minutes of use and I have to restart it in order for it to connect to the network it does still show that the Wi-Fi signal is good even when it's disconnected and will not reconnect to the network unless I restart it or unplug it but then only lasts for about 15 minutes again and disconnects. I have the same Roku upstairs and I bring that one down and switched it out and that one works just fine it is actually right next to the router and I have looked through the community posts and done everything reset it reset the router and it has made no difference. What else can be the problem?

[RokuJohnB]

Hi @lanceswork69,

Welcome to the Roku Community!

Thanks for letting us know about this issue you've had with your Roku device since it keeps disconnecting from your Wi-Fi. We're happy to help.

Signal strength can vary due to factors such as the amount of wireless traffic and the usage of other devices on your network. If the results from a connection check display poor or fair signal strength, or you experience connection or playback issues regardless of the results, try the suggestions below to help improve your wireless connection.

• Eliminate wireless interference: Cordless phones, microwave ovens, or other wireless devices near your router can cause wireless interference that may affect the quality of your network connection. Move any such device away from your wireless router.

• Reduce network usage by other devices: Devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices, may affect the quality of your network connection. Temporarily stop using any such device and check if that makes a difference. You may need to reduce the usage of other network devices when using your Roku device.

• Move your Roku device or Router:
  
  • Reduce distance: Moving your Roku device and router closer to each other will strengthen the wireless signal. If this is not an ideal long-term solution, at least temporarily moving the devices closer to verify the signal strength is the problem. Sometimes, moving each device, even a short distance, may make a difference.
  • Eliminate obstructions: Install both devices where there are fewer objects and walls between them. If your router or Roku device is inside a cabinet, we recommend taking it out. Reducing the number of obstructions will improve the signal strength.
  • Adjust router antennas: If your router has one or more external antennas, try reorienting them and checking the signal strength.
  • Try an elevated location: Try moving your router and/or Roku device to a higher location in the room.
  • Move away from the TV: If your TV is located between the Roku device and the router, try moving the Roku device to a location where the TV is not blocking the wireless signal. If you are using a Roku^® Streaming Stick^®, try moving it away from your TV by installing the free HDMI extender cable.
  • Note: The Roku Streaming Stick+ connects to the network via an advanced wireless receiver. Using an HDMI extender will not improve the wireless signal strength.

• Try another TV: If you have a Roku player, move it to a different TV closer to your wireless router to confirm that the problem is the wireless signal strength.

For more information and troubleshooting steps, check out this support article on improving the Wi-Fi or wireless internet connection to your Roku streaming device.

We hope you'll find this information useful. Please let us know if there's anything else we can do to assist you.

Best regards,
John