Wi-Fi & connectivity

[Peahead]

How do I fix code 009

[RokuJohnB]

Hi @Peahead,

A warm welcome here in the Roku Community!

We want to investigate further this issue that you're experiencing. Can you please provide the following information below?

• May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• How far is your Roku device from your network router?
• Are your other devices able to connect to the network without any issues or latency?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John

[Shasha66]

My router is close to the TV with roku. I was watching it and it just stopped. 

[RokuTakashi · Accepted solution]

Hi, @Shasha66

Greetings, and welcome here in the Roku Community.

Thank you for reaching out to us for assistance. We value your time and want to ensure that we provide you with the best possible support. To begin resolving the issue, we recommend the following steps

Reset Network Connection:

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

System Restart

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Additionally, you can perform a system restart on your modem/router. Further, we also recommend trying to connect to a hotspot to see if you're able to maintain a connection.

Please keep us posted on what you find out.

Best wishes,
Kash