Wi-Fi & connectivity

[Peahead]

How do I fix code 009

[RokuJohnB]

Hi @Peahead,

A warm welcome here in the Roku Community!

We want to investigate further this issue that you're experiencing. Can you please provide the following information below?

• May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• How far is your Roku device from your network router?
• Are your other devices able to connect to the network without any issues or latency?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John

[Shasha66]

My router is close to the TV with roku. I was watching it and it just stopped. 

[RokuTakashi · Accepted solution]

Hi, @Shasha66

Greetings, and welcome here in the Roku Community.

Thank you for reaching out to us for assistance. We value your time and want to ensure that we provide you with the best possible support. To begin resolving the issue, we recommend the following steps

Reset Network Connection:

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

System Restart

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Additionally, you can perform a system restart on your modem/router. Further, we also recommend trying to connect to a hotspot to see if you're able to maintain a connection.

Please keep us posted on what you find out.

Best wishes,
Kash

[Slyguysmoke]

This did not fix the issue.  Internet and router are fine and I've restarted everything multiple times.  This started a few days ago and now my Roku is useless 

There is nothing wrong with my Internet 

[RokuReynan-L]

Hi, @Slyguysmoke.

Thanks for getting back to us!

Here are the steps you can try:

• Make sure you are using the right network and password.
• Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, reach out to your ISP for further help.
• Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
• Restart your router. 

Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

If the issue persists, please let us know.

Thanks,
Roku Community Team