Hi Community users,
We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.
Update (July 18th): We've identified the problem and expect a fix in a future update.
In the meantime, we recommend performing a factory reset. Here’s how:
Locate the reset button on your Roku device, which is usually on the back or bottom.
Ensure your Roku TV is powered on.
Press and hold the reset button for exactly 10 seconds.
Watch for a fast-blinking light, indicating that the reset is in progress.
Once the light blinks at a normal rate, release the button.
Update: 7/16 - Under investigation
You can attempt the following steps using your remote control to trigger an automatic restart of your Roku device:
Resolution: Perform a manual factory reset
Previous update: 7/11 This issue is currently being investigated.
To assist us in resolving this, please provide the following information:
Thank you once again for your understanding and cooperation.
Best regards,
The Roku Community Team
Hi Community users,
Thank you for keeping us posted!
We understand that you are experiencing issues with the Roku TV as it was not able to detect or reconnect to your network after getting disconnected. We would be pleased to help you even more. Please try to factory reset your Roku TV by following the steps below.
Using the physical button
Located on the back or bottom of your TV, the physical Reset button is either tactile or pinhole-designed and requires a straightened paperclip to open. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds.
Please let us know if the issue is fixed or reply to the thread for further assistance, we will be glad to help you.
Best regards,
John
Hi Community users,
Thanks for posting the connectivity issue with your Roku TV to the Roku Community.
For this matter, we're glad to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.
You can follow the steps below to perform a factory reset from the Roku device settings:
You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, and the physical Reset button is either tactile or has a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:
Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.
After a successful factory reset, your Roku device will restart in the same state as a factory-new device.
For more detailed information, visit our Support article on Factory resetting a Roku streaming device.
Please keep us posted on what you find out.
All the best,
Chel
Model 3941X - Roku Express 4K+ connected wirelessly to the Internet. Powered by USB connection to TV (no spare wall jack nearby). Every time I power on the device and select a channel, I get the error, "Your device is not connected to the Internet." I go through the wireless setup, page through each screen (as my network info is saved from the last time I went through the setup process), select my network and password, the device connects with excellent signal strength, etc. All is good and the device works normally. If I power off the TV (using the Roku remote), then power it on an hour or a day later, I once again get the "not connected" error, and go through the same step above. Rinse and repeat, same experience every time. The device hasn't forgotten the connection settings because they're there as prepopulated defaults in the network setup screens, it just makes me select them again each time. Any suggestions?
Hi, @Petergklein
Thanks for posting, and welcome to the Roku Community.
We see that you're having an issue regarding the network on your Roku Express, and we'd be more than glad to assist. As a start, let's troubleshoot this issue. Kindly follow the steps below:
Please keep us posted on how this works, and we'll assist further.
All the best,
Kash
I suspect your problem is due to powering the Roku from a USB port on the TV that powers down when you turn off the TV, so the Roku shuts down and loses its net connection. (I would expect it to reconnect automatically when power is restored and it boots up, but it apparently is not doing that.) See if the TV has a setting that will maintain power to the USB port all the time, or a second always-on USB port.
If that isn't an option, try powering the Roku from an outlet to see if that changes things. For testing purposes you could just run an extension cord. If that works, if you prefer you could move the Roku nearer an outlet to eliminate the extension cord and use a longer HDMI cord to go to the TV.
My Roku streaming stick is already connected to a power outlet, and everytime I turn off the TV and turn it back on, the Roku stick will no connect.
Hi, @cjcf48
It's always great to see new users around here in the Roku Community.
We understand that you're having an issue regarding your Roku device having an intermittent connection to the network, and we'd be more than glad to assist. For this matter, we recommend following the steps below to resolve the issue:
Reset Network Connection
System Restart
After following the troubleshooting steps below, kindly see if you see any improvements.
Keep us posted.
Best wishes,
Kash
Some one help please it’s been a week and I’ve tried everything Onn Roku tv will not connect to my internet. It stopped working out of nowhere and everything else works on my Wi-Fi
Hi, @Mixedbreed04
Thanks for posting here in the Roku Community.
We appreciate you for reaching out to us for support, and we'd be more than willing to assist. We recommend performing the steps below to resolve the issue.
Reset Network Connection:
System Restart
Additionally, you can perform a system restart on your modem/router. Further, we also recommend trying to connect to a hotspot to see if you're able to maintain a connection.
Please keep us posted on what you find out.
Best wishes,
Kash
My Roku TV will not connect to the house Wi-Fi but if I Hotspot from my phone it will connect and I can watch my streaming services. What does this mean? Every other device including my FireTV connects and works without any issues.
Hi, @LatoyaSB
It's our pleasure to welcome you here in the Roku Community.
Thank you for informing us about the network issue you're experiencing with your Roku TV. We want you to know that we are here to assist you. Have you tried the troubleshooting steps we provided earlier in this thread? Additionally, we suggest restarting your modem/router to see if it resolves the issue.
Keep us posted, and we'll assist you further.
Best wishes,
Kash