Wi-Fi & connectivity

[CrashDavis88]

I just hate wireless. I'm a "wire first if possible guy". If you rip your UHD's lossless with MakeMKV or the like, a pure 1GB wired connection is all you need and everything works perfect. I do understand the benefits and growing tech of wireless but it is never pure as a wired signal and never will be IMO. 

I just think it is senseless for Roku to not have a 1G ethernet option in 2024/25. 1G ethernet cards are under $10. Should be easy to add in bulk if they wanted to for an Ultra at very little extra cost to the consumer. Anyway, thanks for the reply atc98092!

[tlwolf]

I have 1 GB cat 6 Ethernet in my house. I can not get the ultra 4850 to recognize the wired connection. I am not looking for the Ultra to actually use 1 GB. I just want to use the wired connection. Is the conclusion here that the Ultra can not recognize a wired connection if it is over 100 MB? ie forget the wired jack if your network is capable of more than 100 MB? I don't understand this because I have many devices wired that can't utilize 1 GB but are happy with the connection.

[atc98092]

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@tlwolf wrote:

 Is the conclusion here that the Ultra can not recognize a wired connection if it is over 100 MB? ie forget the wired jack if your network is capable of more than 100 MB? 

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Ethernet doesn't work that way. It's not the device that recognizes different connection speeds. That's the job of the Ethernet switch to support different speeds. If your switch only supports Gigabit then no Roku wired device will work. 

[tlwolf]

My Ethernet switches are all backward compatible 10/100/1000. Many other devices of 10/100 work just fine. I have tried different cat6 cables known to work also different switches known to work. Connected directly to modem and it still will not connect.

[Strega2]

If you're within the store's return/exchange period, I would try another one.

[atc98092]

I have a number of different versions of the Ultra. They all work fine on my Gigabit home network. I agree that it should be replaced under warranty.

[tlwolf]

I have tried to work with Roku support and just get a run around and disconnected calls.

Here is my last message to them. Are they really this difficult to work with

My Ethernet switches are all backward compatible 10/100/1000. Many other devices of 10/100 work just fine. I have tried different cat6 cables known to work, also different switches known to work. Connected directly to modem and Ultra still will not connect, hard wired

On my 2nd Roku Ultra. Neither would connect to hard wired to Ethernet

Wi-Fi does connect it is the wired connection that is the prob

Can you please have 2nd level support call me

So far, I have made at least 6 calls and wasted 2-3 hours and you still have not recorded the problem accurately

Very frustrated

[RokuJohnB]

Hi @tlwolf,

Thank you for sharing the update with us!

We understand you're having trouble connecting your new Roku Ultra via a wired connection, and we’re here to help you get to the bottom of this.

We’ve sent you a private message here in the Roku Community – please check your inbox for more details.

We look forward to hearing from you soon and working together to resolve this issue.

Thanks,
John

[tlwolf]

New to Community and this may be a repeat;

Dear RokuJohnB

Roku device model, serial number, device ID, and software OS/version:

                Model: 4850X Ultra

                Ser#: X02 800 C93 YXV

                Ver: 14

                Device ID: S0V53 4893 YXV

Tracker ID when this issue occurs

That did not work. When I try a wired connection Roku report: Cannot detect Ethernet cable Error: 012

shipping address and phone number:

                Thomas Wolf, 1096 Glen Edyth DR, Webster, NY 14580

                585-747-2591

make and model of your router and modem:

                Router: Deco AX3000    Model: X55 Pro

                Modem: Nokia Model: XS-010X-Q (1GB Fiber)

troubleshooting steps have you taken so far?

1. Tried 3 new Ultra’s with same problem
2. Tried 3 Cat6 cables all known to be working
3. Connected Ultra directly to Modem. Same problem
4. There are many reports on Web with this problem
5. Wireless connection is working fine

Any Help would be appreciated

[JWS9518]

@tlwolf You might want to delete your personal information such as your address and phone number as you just posted it for everyone to see as this is not a private forum or only Roku customer service.  This is a website anyone can view.