Wi-Fi & connectivity

[Fs240]

Cannot reconnect to briy box whivh suddenly disconnected

[AdamH1]

Me as well.  I'm in Canada.

[ConsumerMaven21]

Same thing here. BritBox disconnected. Subscription is not through Roku but direct. I cannot access it. Even if I sign in, then I am asked to sign in for the "Roku subscription," something I don't have.

I went on Roku and noticed that Brit Box was not "installed," so I reinstalled it.

I disconnected Roku and rebooted. Nothing changed.

I removed the app and reinstalled it. Nothing changed.

Roku strikes again. The "chat" feature is a joke.

[RokuJanadeeK · Accepted solution]

Hi Community users,

Thanks for bringing this to our attention.

For isolated channel concerns, you'll want to reach out to the channel provider and inquire further, as this issue may be known on their end. Please be guided by the fact that channels and apps on the Roku platform are developed and maintained by the publishers and providers themselves.

Let us know what you find out.

Regards,
Janadee

[ConsumerMaven21]

According to Roku tech, Brit Box did an update that disrupted service. If you go to Brit Box website and look under technical support, you will find a notice about disruptions, errors, odd messaging. This says problems are being worked on.