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Fs240
Newbie

Brit box disconnected for no reason

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Cannot reconnect to briy box whivh suddenly disconnected

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1 Solution

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Brit box disconnected for no reason

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Hi Community users,

Thanks for bringing this to our attention.

For isolated channel concerns, you'll want to reach out to the channel provider and inquire further, as this issue may be known on their end. Please be guided by the fact that channels and apps on the Roku platform are developed and maintained by the publishers and providers themselves.

Let us know what you find out.

Regards,
Janadee

Nadee K.
Roku Community Moderator

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4 REPLIES 4
AdamH1
Reel Rookie

Re: Brit box disconnected for no reason

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Me as well.  I'm in Canada.

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ConsumerMaven21
Channel Surfer

Re: Brit box disconnected for no reason

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Same thing here. BritBox disconnected. Subscription is not through Roku but direct. I cannot access it. Even if I sign in, then I am asked to sign in for the "Roku subscription," something I don't have.

I went on Roku and noticed that Brit Box was not "installed," so I reinstalled it.

I disconnected Roku and rebooted. Nothing changed.

I removed the app and reinstalled it. Nothing changed.

Roku strikes again. The "chat" feature is a joke.

 

 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Brit box disconnected for no reason

Jump to solution

Hi Community users,

Thanks for bringing this to our attention.

For isolated channel concerns, you'll want to reach out to the channel provider and inquire further, as this issue may be known on their end. Please be guided by the fact that channels and apps on the Roku platform are developed and maintained by the publishers and providers themselves.

Let us know what you find out.

Regards,
Janadee

Nadee K.
Roku Community Moderator
ConsumerMaven21
Channel Surfer

Re: Brit box disconnected for no reason

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According to Roku tech, Brit Box did an update that disrupted service. If you go to Brit Box website and look under technical support, you will find a notice about disruptions, errors, odd messaging. This says problems are being worked on. 

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