Wi-Fi & connectivity

[CCM]

Xfinity router. After disconnect, have to turn off tv, wait for an hour, then everything’s back to normal. Three Roku tvs all have same problem. What gives??

[RokuJharra-Q]

Welcome to the Roku COmmunity, @CCM!

We understand that you're having issues with your Roku TV connection, and we'd like to know more about this. Could you please share with us when the issue happened? Does it occur on a specific channel, or are you getting an error code? 

In the meantime, please review the following tips to help resolve common network issues:

• Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, reach out to your ISP for further help.
• Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
• Restart your router. Refer to the steps below for instructions on restarting your modem or router.
• Test your Wi-Fi signal. Learn how to improve your wireless connection.

Please keep us posted.

Thanks,
Jharra