Hi @chrissyt,
Welcome to the Roku Community!
Could you provide us with more details about your concern? Are you encountering any error codes or messages? What troubleshooting steps have you already taken to try to resolve the issue? In addition, have you tried restarting your internet modem, router, and Roku devices?
With more details, we will be able to assist you best.
All the best,
Chel
Jecheal R.
Roku Community Moderator