Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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SteveGuppy
Newbie

4K Streaming stick keeps connecting to 1st floor disc (fair) rather than router (excellent)

I have searched across the Internet, and not found anyone else with this problem. So my question is, can anyone more tech minded than me help advise me on why my stick is doing this, and how to keep it connected to the router which is feet away. The aforementioned stick is in the upstairs bedroom and no way giving a stronger connection than the router. 

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RokuERey
Community Moderator
Community Moderator

Re: 4K Streaming stick keeps connecting to 1st floor disc (fair) rather than router (excellent)

Hi @SteveGuppy,

Welcome to the Roku Community!

We appreciate your reaching out to us here about this network issue you are experiencing. We'd like to take a closer look.

Is this a newly activated device? We also, suggest connecting that device to a mobile hotspot to see if there are any differences.

Thanks,

Rey

ERey.
Roku Community Moderator
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