I have the Streaming Stick+ model 3810X. The power cable broke, so I tried to find a replacement. Every link that went to the WR001 power cable. Came up with the WR002 model. I got the cable and had to get an adapter to put it on the roku. Still came up with the 'Not Connected' message. I factory reset the device by got a message that read 'Advanced Wireless Receiver not found'. Does the WR002 not work on the device? If so, how do I get a WR001 power cable?
As you've discovered, the WR002 can't be used in place of the WR001 and unfortunately the WR001 is no longer available. Perhaps @RokuMaryEF can provide some help.
Roku Community Streaming Expert
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Thanks for sharing this issue with the Roku Community! We're here to help and just sent you a private message to offer more assistance. We're really looking forward to hearing from you and working together to resolve this issue!
Exact same issue… Not realizing it, ended up with WR002. Tried an adapter, no luck - Old stick does not recognize.. . Any way to relearn or upgrade firmware?
Your communication regarding the problem you are experiencing with your older Roku streaming stick not working with WR002 is greatly appreciated. We are happy to be of service.
Please check your inbox as we have given you a private message to assist you further with your matter.
Thanks for reaching out. We will be assisting you with regard to the replacement of your WR001 and will be sending you a Private Message to gather the necessary details.
