Solving playback issues

[plr391]

while watching shows on the roku channel, sometimes we need to rewind the show,after this we hit play again and the picture is very blurry,what causes this problem ? hope to see some cool replies.

thank you

paul ryder

[RokuEmmanuel-D · Accepted solution]

Hi, @plr391.

Welcome, and thanks for posting here in the Roku Community!

We noticed that you're encountering a video quality issue with The Roku Channel. Don't worry; we're here to provide you with the assistance you need. 

These issues are often caused by slow internet connectivity. To troubleshoot this problem, you may refer to the following troubleshooting steps below: 

Restart your router

Simply unplugging and plugging it back in will do, while pressing a reset button may be necessary for others in others. For more help, visit the website of your ISP or router manufacturer or contact them directly.

Restart your Roku device.

To restart your Roku device, unplug the power cable, wait a moment, and reconnect it. Alternatively, you can use the following steps to restart it from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If the issue is only isolated to the channel, you try the steps below for troubleshooting:

1. Remove the channel: Highlight the channel tile on your home screen and press Star   to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For more troubleshooting tips, check out this support FAQ on How to resolve a channel playback issue.

Please let us know if you need more help. 

All the best,
Emman