Solving playback issues

[Paullie56]

I have been having problems with Pluto TV on my Roku TV. After Pluto's latest update in February it will play for a few minutes and then the screen goes black with just the Pluto logo in white in the upper left hand corner. I have tried updating TV and Pluto, and I have also tried the install/restart/reinstall to no avail. Anyone have any ideas on how to remedy I'd appreciate it.

[RokuRiamie-D]

Hi @Paullie56,

Welcome to the Roku Community!

Thank you for informing us that your Pluto TV is showing a black screen. We are more than happy to assist you with this issue.

Let's see if this will work for you.

1. Check your Wi-Fi connection
2. Restart your modem
3. System restart again your Roku TV

If the issue continues, we suggest you try contacting the Pluto TV channel provider for further assistance.

For more help, please visit our Roku support article: Issues playing shows and movies on your Roku device.

We hope to get this sorted out soon.

Cheers,
The Roku Community Team