Solving playback issues

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Mine is doing the same thing and on all channels. Yes I have connectivity, no my other devices aren’t having any issues.  Is this something that I just have to deal with for choosing Roku over fire tv? 

[RokuEmmanuel-D · Accepted solution]

Welcome, @000000000000000.

Thanks for stopping by here in the Roku Community!

We appreciate you informing us about your concern with your Roku Ultra, which is freezing and experiencing playback issues on all channels. We are here to provide the assistance you need. 

You can try the following troubleshooting steps below to see if it improves your current situation. 

Restart your router

To correctly restart your router, you may need to follow the instructions provided by your internet service provider (ISP) or router manufacturer. Sometimes, you can unplug your router and plug it back in. In other cases, pressing a reset button on the device may be required. For assistance, you can visit the website of your ISP or router manufacturer or contact them directly.

Restart your Roku device.

To restart your Roku device, unplug the power cable, wait a moment, and reconnect it. Alternatively, you can use the following steps to restart it from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

For more troubleshooting tips, visit this support article: How to resolve a channel playback issue.

Please let us know if this helps resolve your issue.

All the best,
Emman