Roku Community

Kjstech

Early today on a Roku 3820X 4K streaming stick running Software 14.1, all video playback was a black screen.
First app I tried was DirecTV. I could hear audio but there was no picture. I hit home and then tried Plex. Same thing, audio clear as day but the picture was pure black. I hit home. Next I went into YouTube. Picked the first video on the list. Video was black, all I saw was the YouTube UI ad counter in the bottom right counting down 5 seconds until the skip ad button appears. I could hear the preroll ad playing.

I pulled the power cord for 5 seconds which rebooted the TV and Roku. Everything was fine and watched a movie in Plex.

Then 2 hours later went to YouTube and the video was black again! This time navigated to system settings and initiated a reboot from the menu. It’s working now but this was just weird!

I don’t think I ever saw this on my Apple TV in my bedroom.

I did a check for system updates in the menu but it said the system is up to date.

RokuRiamie-D

Hi @Kjstech,

Thanks for posting in the Roku Community!

We appreciate you for letting us know about the issue with your Roku device, in which multiple channels have black screens during streaming. No worries, help is here.

Let's see if this will work for you.

If the issue continues, we suggest you try to reset your Roku device's network connection by going to Settings > Advanced system settings > Network connection reset > Reset connection.

For more help, please visit our Roku support article: Issues playing shows and movies on your Roku device.

We look forward to your response.

Thanks,
The Roku Community Team

Riamie D.
Roku Community Moderator

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RokuRiamie-D