Solving playback issues

[geegee86]

i hear a voice when i turn it on and cant turn the voice off

[RokuCarly · Accepted solution]

Hi @geegee86,

A warm welcome here at the Roku Community!

No worries! We'd be more than happy to assist you with enabling or disabling the screen reader feature on your Roku streaming device/TV. 

You can change it by navigating to your Home screen. Scroll and select Settings > Accessibility > Screen reader. You also have the option to change the language, speech rate, volume, etc. Additionally, you can just simply press the Star* button on your Roku remote five (5) times to enable or disable the screen reader mode. 

Feel free to let us know if there's anything else we can be of assistance with and we'd be more than happy to continue doing so. Hope this helps!

All the best,
Carly

[Greg_ONeal]

I've got everything setup for English on my Roku, but when my wife is watching e.g. Fox News a lot of the commercials are in Spanish. Is there a way to turn that off? Or should I just discontinue using Roku?

[RokuJohnB · Accepted solution]

Hi @Greg_ONeal,

Welcome to the Roku Community, and thanks for posting this concern directly with us!

We understand your concern about the ads you see on the Roku device. We're sorry for the inconvenience this has caused. Please be advised that Roku only transmits the channel and is not responsible for the ads and contents within an app. The respective channel solely chooses the contents and ads, and we have no control over the programming or operation of the channel. Please also be aware that while we can't please everyone with the ads that are displayed, we do strive to avoid offensive images and other things that Roku users might not agree with.

We will forward your valuable feedback to the concerned team. If you need anything else, please let us know.

Kind regards,

John