Solving playback issues

[Nydius]

I was watching TWC fine until about 30 minutes ago and the app froze, now I’m getting that exact same error (Failed to load app data, with the crying cloud) on both of my Roku TVs… Hopefully we get an answer on this soon. 

[Jackman1630]

I am having the same problem blue screen messages on three roku/tv set ups.  Frustrated and hopeful...

Mitch

[Jackman1630]

I am not having a problem with weather4us.  I am having a problem with The Weather Channel subscription I have through Roku.  Three Roku/TV app failed to load data.  Cannot just delete the app as it is a subscription.  Was working earlier today.

[mkgorm87]

Same issue here… cannot load app data. Restarted Roku, removed and reinstalled the WC app, no luck! 

[RokuJharra-Q · Accepted solution]

Hi Community users,

We sincerely appreciate everyone who reported the issues with the Weather4Us channel on your Roku device. We recommend performing the troubleshooting steps mentioned above.

1. Remove the channel: Go to your Home screen, move right, highlight the app, press the Star (*) button, and then select "Remove channel."
2. Perform a system reboot: Navigate to Home, select Settings > System > Power > System restart.
3. Re-install the channel: Go to your Home screen, scroll and select "Store," search for the app, and then press "Add channel."
4. Software update: by navigating to Home > Settings > System > System update > Check now.

For further troubleshooting steps, refer to our Support article: How to resolve a channel playback issue.

Important Note: If the issue persists, we advise reaching out to the channel provider, Weather4us Support, many channels/apps on Roku are created, maintained, and updated by the channel providers themselves.

We apologize for the inconvenience and continued participation in our community.

Thanks,
Jharra

[Jackman1630]

I had the same problem earlier today - had email exchange with Ruby Sharma <support@weathergroup.freshdesk.com>.  When I returned home - everything worked fine.  They had my email and phone number - perhaps that was enough.

[mshn991]

I had the same problems many have reported. Not working. I checked daily for software updates. Weather4us had an update a couple days ago , and now it is working properly again. I guess someone figured it out. It took long enough.

[Art5 · Accepted solution]

SOLVED!

Replaced my old discontinued non-supported Streaming Stick (3500X) with a new Roku 4K+