Solving playback issues

[Momz]

Oddly, Weather4Me was working on one Roku device, but not the other one, at the same time.

This morning (21 June) they are both working fine.

[andyross]

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@Pathfinder4Un wrote:

It seems the Roku folks must have fixed the problem, because now the update worked. 

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Roku themselves probably had nothing to do with it. Other then The Roku Channel, all apps are written/updated by developers and services. Odds are, there was an update that caused problems, and they fixed or just rolled it back, or they made some back-end changes to their servers and had to rush out an update to make it work.

[renojim]

@Pathfinder4Un, Roku doesn't fix apps.  They have nothing to do with the Weather4us app or the vast majority of other apps on their platform.

Oops, @andyross beat me to it.

[SBNeal]

As of this afternoon June 22nd, 2024 Weather4Us screen saver is still not working. It does work when directly selected and will run in screen saver mode for a short time and then ends. I have powered cycled my Roku 4K TV and have checked that I am running the latest version 4.1 Build 4. I have one add-free subscription and a 2nd Add-Free subscription.

[SBNeal]

I should add that I have 500Mbps fiber Internet service and both of my Roku 4K TV's are connected to my home network via 100mbps Ethernet.

[andyross]

And again, there is nothing Roku can do. It's probably a bug in the Weather4US app. I would say contact them. The app says their email is support@weather4us.com.

[RokuJharra-Q · Accepted solution]

Hi Community users,

Thank you for reaching out regarding the playback issue with the weather4us channel. We're here to assist you in resolving this issue and getting you back to streaming smoothly.

Please follow these steps to troubleshoot the problem:

1. Remove the channel: Go to your Home screen, move right, highlight the app, press the Star (*) button, and then select "Remove channel."

2. Perform a system reboot: Navigate to Home, select Settings > System > Power > System restart.

3. Re-install the channel: Go to your Home screen, scroll and select "Store," search for the app, and then press "Add channel."

Additionally, we recommend checking for a manual system update by navigating to Home > Settings > System > System update > Check now.

For further guidance, refer to our Support article: How to resolve a channel playback issue.

If the issue persists, we advise reaching out to the channel provider, Weather4us Support. They are responsible for providing and maintaining their channel on the Roku streaming platform.

Best regards,

Jharra

[Art5]

This solution from Roku does not resolve the issue with the app I have removed it, rebooted, added it back, System Updated twice.

I now am prompted to add a location after which the app fails. When restarted I get the message the problem message with options to retry or delete location.

Retry, app fails.

Delete location, back to square 1 adding a location.

[Kjk89bus]

The Weather Channel worked fine yesterday. Today I get a message I have never seen: Failed to load app data.

System is up to date, channel app is up to date, Internet connection is good, subscription is current, no option to uninstall and then reinstall the channel that I can see. What am I missing?

[mshn991]

2 subscriptions not working