We recently bought a Roku tv for my grandma and she said it keeps returning to the home screen every couple hours or so, we only use antenna channels can someone help me solve this issue?
We appreciate the update,
A factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. If you are able to control your Roku device, you can easily perform a factory reset from the Settings menu. If you cannot control your device or it is completely unresponsive, you can perform a factory reset using the physical Reset button on the device.
Perform the following steps with your Roku remote or the Roku mobile app.
Please keep us updated on your progress so that we can continue to assist you. We look forward to your response.
Thanks,
Arjiemar
Hi @Joao1,
Thanks for posting, and welcome to the Roku Community.
We're sorry to hear about the experience you had, and we would be more than willing to assist. Let's perform a system restart to resolve this issue. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, observe in the meantime if you notice any improvements.
Please let us know what you find out.
All the best,
Kash
No. What is the fix.
Why? How do you stop it?
Also. Please don’t ask if the apps are update. Deleted. Reinstalled. Version #. Or date of birth. Passport ID OR ANY Other BS IT question. Just simply say if this most annoying and time consuming glitch can be simply fix
Ugh really. The BS. Don’t ask the consumer to provide you all the IT BS info. Just say your product can’t be fixed
Hi @Sadsharptv2,
A warm welcome here in the Roku Community!
We would be happy to look into this playback issue you're seeing since, after launching a channel, it will return to the home screen. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Is this happening on all channels and contents, or is it isolated? (Specify) Is this happening on all of your Roku devices or TVs?
With detailed information, we will be able to assist you further.
Thanks,
John
Sharp model TV LC – 50 LBU591U
hardware ID 7202X
software version 12.5.5 build 4174–38
sorry I don’t know the TV’s mothers maiden name Father’s hometown can you just tell me how to fix this thing
Hi @Sadsharptv2,
Thank you for the additional information!
Please try to restart your modem and router, and after restarting your wireless network connection, you may need to restart your Roku TV by going to settings, system, power, and system restart. Try again to access the channels and see if that can fix the issue.
Let us know how it works, and we will continue to assist you further.
Thanks,
John
Swing and Miss!!! Did not work