Solving playback issues

[funkytrunx]

@RokuTakashi 

I've already played this silly game before, as have many others, but here you go.  Here is a picture of the screen after doing the Home x5, then Back x5.  Before you look at it, will you PLEASE tell us what Roku has done to fix this issue (other than tell people to reset to factory settings and take pictures like this one)?  Have you been looking into the code?  Trying to replicate it on your end?  What?

[RokuCarly]

Thank you for providing us with the requested details, @funkytrunx!

Rest assured that this has already been forwarded to our relevant team for review. 

In the meantime, we appreciate you bearing with us. 

Best regards,
Carly

[haleedog]

similar issue, but mine keeps rebooting.

[RokuJechealR]

Hi @haleedog,

Welcome to the Roku Community!

Thanks for providing us with your device information. May we ask when you started seeing the issue? Does the issue occur on a specific channel or on all the channels installed on your Roku device? In addition, could you also tell us the specific troubleshooting steps you have taken so far to try to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,

Chel