Solving playback issues

[leecast]

I recently added a Roku 4850R model to my home system and it is periodically turning the screen on my LG OLED TV to a magenta hue. It seems to do so in most apps like Netflix and Tubi. It reverts to normal after power cyling the TV and AV receiver.

I am not sure why it happens. I believe my cabling is fine. There is a Yamaha AV receiver involved. The 4850R replaced a 4800 model Ultra that worked fine for years. Does any know if this is a bug or if there is a setting I might need to tweak? 

It is listed at Model: 4850X - Ultra 

Software version: 14.0

Thanks,
Lee

[RokuTakashi]

Hi, @leecast ,

Thanks for posting, and welcome to the Roku Community!

We understand you're having an issue with your new Roku Ultra 2024, where the display occasionally turns magenta. We’re here to help!

To assist you further, we’d like to gather some additional information:

1. Does the problem occur when the Roku Ultra is connected directly to the TV instead of through the AVR? If so, could you please provide your TV's make and model?
2. A photo or video illustrating the issue would also be really helpful.

We look forward to your response. Your input is valuable to us as we work to resolve this matter.

Best wishes,
Kash