Forum Discussion

tom49's avatar
tom49
Reel Rookie
7 months ago

trouble with youtube on my roku tv

hello, just registered. my roku tv that i have had since 9-16-23, has been acting up particuarly with the youtube app. i watch utube alot, but when ever i want to watch a video, the response is quite lethargic, until video comes into play, i would say the lag time is a good 15 seconds. but the most frustrating thing is when i want to pause a video, roku is very slow in responding. a while back i uninstalled the youtube app an installed again, also checked for updates, but their were no updates available. when i watch amazon, their is also a lag that shows a black screen before streaming starts. i believe it is not my provider for internet that is causing this issue. ironic thing is, i do not have any issues when viewing off pc. i have tried about everything to my knowledge to address this issue, still no luck. one last thing, i also have a amazon firestick on my roku tv, when i use that the streaming off youtube is terrific. i am at a loss at what could be going on.

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hey tom49,

    Greetings, and thanks for raising this concern with us directly.

    We appreciate the troubleshooting steps you have taken so far, but we would like to gather more details to investigate this problem further.

    • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)
    • Could you share a video clip or photo with us?

    We look forward to hearing from you soon.

    Thanks,
    The Roku Community Team

    • tom49's avatar
      tom49
      Reel Rookie

      hello, an ty for the reply. i have remedied the problem. all is well.