Solving playback issues

[RokuKariza-D]

@OldEagleTail

I sincerely apologize for the inconvenience this has caused you.

When posting a new topic or replying to a thread, we highly recommend providing detailed information regarding the issue you're experiencing and at the same time, the specific troubleshooting you've already done. Providing those information will help us identify the issue and resolution immediately.

No worries, I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[RokuKariza-D]

@Lox

Thanks for the reply.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching you out there.

All the best,
Kariza

[OldEagleTail]

Thank you Kariza D, I' m waiting. 

[Alex07]

Hello

I have an roku express that I am experiencing a solid white light and no response when using the controller or the app. I made an attempt to troubleshoot the roku following the instructions of trying different combinations of HDMI and power sources, original and alternative HDMI and outlet wires, 2 different TVs, but nothing was able to fix it and bring the picture or sound back.

Model: 3930X

SN: S000830ATH42P

Alex

[RokuMary-F]

Hi @Alex07,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being.


Best regards,
Mary

[pkrockwell]

Roku Ultra was working fine up until recently. Now there is a solid white light indicating power, but no video/audio output through hdmi. Have completed all troubleshooting and have arrived at the conclusion of it being a faulty unit. There is no response from the unit when I hold down the reset button. 

Model:4800x

Serial:s02a2094te1y

[RokuNimfa-C]

@pkrockwell

Thanks for reaching out here in the Community! 

We're here to help you. Did you make sure to select the correct input source selected on your TV?  May we ask what troubleshooting steps have you taken so far to try to resolve the issue? Have you followed the troubleshooting steps that can be found on this support page to resolve the issue: What to do if you cannot see the picture from your Roku streaming player on your TV

Does this clear up the issue you are seeing? Please keep us posted.


Regards,
Nimfa

[Slm9161]

Model 3820x

sN: S08Y422UU3HN

[RokuMary-F]

Hi @Slm9161,

Welcome to the Roku Community!

We'd like to know more about how we can help. Can you please provide us with more specific information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?

As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Nyyalatham777]

having the same issue my Roku ID IS. K43051107152

if you could help and get back to me my email is [personal information removed] thank you