Roku Express solid white light and no signal
No response from Roku? They’ve planned for these devices to die?
mine has worked for two years. Suddenly I have solid light but “no signal”. Did the reset. Nothing.
Forum Discussion
Hello
I have an roku express that I am experiencing a solid white light and no response when using the controller or the app. I made an attempt to troubleshoot the roku following the instructions of trying different combinations of HDMI and power sources, original and alternative HDMI and outlet wires, 2 different TVs, but nothing was able to fix it and bring the picture or sound back.
Model: 3930X
SN: S000830ATH42P
Alex
Hi Alex07,
Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being.
Best regards,
MaryRoku Ultra was working fine up until recently. Now there is a solid white light indicating power, but no video/audio output through hdmi. Have completed all troubleshooting and have arrived at the conclusion of it being a faulty unit. There is no response from the unit when I hold down the reset button.
Model:4800x
Serial:s02a2094te1y
Thanks for reaching out here in the Community!
We're here to help you. Did you make sure to select the correct input source selected on your TV? May we ask what troubleshooting steps have you taken so far to try to resolve the issue? Have you followed the troubleshooting steps that can be found on this support page to resolve the issue: What to do if you cannot see the picture from your Roku streaming player on your TV
Does this clear up the issue you are seeing? Please keep us posted.
Regards,
Nimfa
