[OS 12.0] Playback while watching “Coach”
When watching “Coach” on Roku TV channel on Samsung TV, playback is horrible. Streaks across screen with any movement. Watching on tablet is fine. Commercials are clear. Is this a TV setting?
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Hello Frawgdale
Thanks for reaching out here in Community.
Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Does this issue happen on a specific channel or does it happen across all channels? Can you provide an image of the issue you are seeing so we can better understand what you are seeing?
With more detailed information, we will be able to assist you further.
Regards,
KarlaI’ve been experiencing the same playback issues you’ve described with Unsolved Mysteries on the Roku Channel. Same blurry, pixelated images when there is movement almost like it is downloading the image every second. Its not my TV and its not my internet connection. I couldn’t find any help online and not sure what to do.
I decided the river, sandbar, and Budweiser beat dealing with this time vampire.
Hi benjaminjohn8,
Congrats on your first post in the Roku Community!
We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- IP Address (from whatismyip.com).
- Steps to reproduce the issue you are seeing?
- When did they start seeing this issue occur?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Warm regards,
Chel
