[OS 12.0] Playback while watching “Coach”
When watching “Coach” on Roku TV channel on Samsung TV, playback is horrible. Streaks across screen with any movement. Watching on tablet is fine. Commercials are clear. Is this a TV setting?
Forum Discussion
Hello Frawgdale
Thanks for reaching out here in Community.
Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Does this issue happen on a specific channel or does it happen across all channels? Can you provide an image of the issue you are seeing so we can better understand what you are seeing?
With more detailed information, we will be able to assist you further.
Regards,
Karla
I am using a Roku Express 4K+. The best way to describe the distortion is that the whole picture is very blurry when there is motion. This is only happening when watching Coach on the Roku Channel. I can't figure out how to insert a picture.
This is a shot of the distortion
Hello Frawgdale
Thanks for the post.
Have you tried removing the affected channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Does this clear up the issue you are seeing? Please keep us posted.
Regards,
Karla
