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  1. Roku Community
  2. Tag: Video quality
  3. Apps & viewing
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  • Harleybabe38's avatar

    How to fix Netflix not working on my Roku streaming device

    I tried everything you had suggested but it still is trying to load, stays at “0”. Any new updates anyone can share?
    Harleybabe38
    5 months agoPlace Apps & viewingApps & viewing
    88KViews
    1like
    51Comments
  • tacksixer's avatar

    Prime Video X-RAY FEATURE not working

    Roku will not display x-ray feature on videos playing from amazon prime. i know not all videos on amazon prime video have x-ray i have confirmed the ones that do with my Fire stick all videos with x-ray feature on amazon prime video will display on Fire stick not all videos with x-ray feature will display with ROKU 4K MAX MORE DON'T DISPLAY x-ray THAN DO. why cant Roku get it together??
    Solved
    tacksixer
    6 months agoPlace Apps & viewingApps & viewing
    1KViews
    0likes
    15Comments
  • acconstantinesc's avatar

    Can't set hdmi to deep color with Express 4K+ on LG OLED C3 TV

    Today I found I have a similar issue. On my LG OLED C21 I had this option turned on. No problems until today, when I tried to watch an NBA game on Max. For some reason their games come in Dolby Vision, even I have their basic plan, which supports only HD. Anyway, today I didn't get picture, but only sound. My TV was saying the picture was DV but it was showing a black screen. Not even the cursor for advancing or going back in time. Similar issue encountered on Apple TV+, which has all their original content în DV, but not as consistent as Max. Disney+ didn't seem to have any issues. Same Prime, but that's not DV, just HDR. So, what's going on? It seems to me this maybe just a miscomunication between Roku and my TV. Same game was just fine playing off a Fire TV stick. The Roku firmware is 14.5 on my Roku stick 4k. The TV firmware is 03.51.16 (early March this year).
    acconstantinesc
    7 months agoPlace Apps & viewingApps & viewing
    475Views
    0likes
    5Comments
  • WA2FAST's avatar

    Screensaver Crashes the Roku Ultra 2024

    Same exact thing with the new 2024 4850X. I have the 4800X that I was upgrading from and that unit is just fine, no issues. The new model has the same exact issues. Screen saver crashes the system entirely, sometimes the whole thing becomes unresponsive randomly in an app and reboots and other times just hitting home from anywhere will cause it to freeze crash and reboot too. There’s a new processor in these models and my bet is there’s some memory handling issue or something they need to patch. Very annoying and not a good experience at all. This new one is terrible, I’d never look back at Roku if I was a new customer and I thought this was normal.
    WA2FAST
    7 months agoPlace Apps & viewingApps & viewing
    2.1KViews
    1like
    32Comments
  • Tk44's avatar

    Help Roku Ultra 2024 Dolby Atmos

    Currently bought new #2024RokuUltra and having issues with Roku identifying any type of Dolby Atmos, Dolby vision, HDR content. I have LG 65CX TV playing Roku through back of TV 4K 120 Hz port and my LG SN9YG soundbar plugged into earc port with HDMI cable. Prior to upgrading, I had the 2022 Roku Ultra and had no issues, the Roku player identified all HDR formats, Dolby vision formats, and Dolby Atmos content. Roku support keeps blaming apps but I bypassed the Roku to play LG TV only through those same apps and content works just fine. I have tried factory reset, changed HDMI cables, enabled deep color format, even turned off volume level. Still nothing. Back to force always on double vision or HDR but can never get Dolby Atmos no matter what settings I try. I've tried these on two different 2024 Roku Ultra models. Roku support also said they would follow up but never did.
    Tk44
    9 months agoPlace Apps & viewingApps & viewing
    3KViews
    0likes
    14Comments
  • JMJ28's avatar

    Roku has audio but not video

    Hello, Experiencing a similar issue. Successfully watched via Roku streaming device this evening, an hour later, we can hear but not see video on ALL channels. We can see graphics, including Ad timers, etc, in screen corners. I’ve unplugged the Roku, plugged back in. the internet connection is good. I’ve turned off and on again the projector. What could be the cause? Thank you
    Solved
    JMJ28
    10 months agoPlace Apps & viewingApps & viewing
    1.7KViews
    0likes
    4Comments
  • Slyde734's avatar

    Netflix on Roku Streambar constantly crashing

    I keep having problems with streaming Netflix on Roku. It's really getting frustrating. First it would freeze or be super laggy. So I restarted the Roku...no difference. Uninstalled Netflix and tried to reinstall but now it won't reinstall. WTF. I've been a loyal Roku user for over a decade but I'm losing patience. I'm ready to move on.
    Slyde734
    10 months agoPlace Apps & viewingApps & viewing
    1.3KViews
    0likes
    4Comments
  • BeachGuy1's avatar

    Youtube constant buffering

    I had a couple of posts on Youtube constant buffering but I guess they're closed as I can't add this comment to them. I have 2 TCL Roku TVs and a Streaming 4K stick. None of them can play Youtube as it constant buffers. Visited my daughter and she has a Roku Express and it plays Youtube flawlessly. I edited this message. I bought the Roku Express 4K+ and YT doesn't work with that either. However YT does work on my LG TV (so not my network/WiFi etc.). Big mystery to me.
    BeachGuy1
    12 months agoPlace Apps & viewingApps & viewing
    1.3KViews
    0likes
    6Comments
  • gRPD's avatar

    RVS-1005 error No connectivity

    I am also getting this message for the last week. But I only get it on the PBS channels through Spectrum TV. Also after changing channel 2-3 times I get an RVS-1005 error, though this is the only streaming TV in the house. This essentially locks all channels out and requires a restart. Spoke to Spectrum and they say it is some home/Away error in my set-up. I do not have home monitoring so I see no home/away setting on my menus TV is a Sony, and I use the ROKU as Spectrum has some issue from Sony. I am unsure whether to dump the Roku or the kind of limited Spectrum router, or Spectrum internet, though that would be hard. Roku is a model 3820X
    Solved
    gRPD
    2 years agoPlace Apps & viewingApps & viewing
    1.4KViews
    0likes
    1Comment
  • JTR19's avatar

    Keeps receiving HDCP 2.2 error on my Roku Ultra

    In the past two and a half years I've gone through two Roku Express units, and now my Roku Ultra has failed. The Express units lasted a few months each, then just simply stopped functioning. So in mid July 2023 I purchased a Roku Ultra, hoping that the greater expense would provide a more reliable unit. Here it is only ten months later and the Ultra has given up. It will not provide a video signal. Yes I already went through rebooting it, disconnecting the power supply, disconnecting the HDMI cable at both ends, and still no video output. Audio works, but no video. Yes I am angry, but it is pretty well justified. Roku, why can't you build your units with better electronics? Audio and video reproduction is a very well understood medium and your company should be making products that are not such garbage. At a price tag of over $100, the Roku Ultra should be able to function trouble free for years. It should function until the technology is obsolete. And don't get me started on the HDCP 2.2 error. This is proof positive that your units use substandard electronics. Everything in the chain of my TV and audio playback is certified for HDCP 2.2 but yet Roku seems to display "HDCP 2.2 error" regularly. But if I try to watch the exact same content on my streaming Blu Ray player, that unit will play everything just fine without ever presenting me with any type of playback error.
    Solved
    JTR19
    2 years agoPlace Apps & viewingApps & viewing
    7KViews
    1like
    6Comments