Forum Discussion

JMJ28's avatar
JMJ28
Newbie
6 months ago
Solved

Roku has audio but not video

Hello,

Experiencing a similar issue. Successfully watched via Roku streaming device this evening, an hour later, we can hear but not see video on ALL channels. We can see graphics, including Ad timers, etc, in screen corners. 

I’ve unplugged the Roku, plugged back in.

the internet connection is good.

I’ve turned off and on again the projector. 

What could be the cause? 

Thank you 

app playback
Audio quality
Video quality
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    6 months ago

    Hello, Laineynet21  and JMJ28.

    Happy to have you with us in the Roku Community!

    Thanks for reporting this issue to us. We understand how frustrating this can be for you and we want to help. 

    Here are a few quick steps to try!

    1. Press Home on your Roku remote
    2. Scroll down and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step
    5. Select System restart

    Hopefully, this will restore the device's performance and resolve your issue. Please let us know if help is still needed. 

    Best,
    Emman

4 Replies

  • Laineynet21's avatar
    Laineynet21
    Newbie
    6 months ago

    I have this exact same issue currently! It also won't show when I cast or smart/mirror view from my phone.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hello, Laineynet21  and JMJ28.

      Happy to have you with us in the Roku Community!

      Thanks for reporting this issue to us. We understand how frustrating this can be for you and we want to help. 

      Here are a few quick steps to try!

      1. Press Home on your Roku remote
      2. Scroll down and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step
      5. Select System restart

      Hopefully, this will restore the device's performance and resolve your issue. Please let us know if help is still needed. 

      Best,
      Emman

      • TinaP's avatar
        TinaP
        Newbie
        6 months ago

        I am currently having this issue. However, it is on my television rather than casting. I dozed off and woke up to a blank screen. I can not see to find settings and follow these exact directions... Any suggestions?