Roku will not display x-ray feature on videos playing from amazon prime.
i know not all videos on amazon prime video have x-ray
i have confirmed the ones that do with my Fire stick
all videos with x-ray feature on amazon prime video will display on Fire stick
not all videos with x-ray feature will display with ROKU 4K MAX
MORE DON'T DISPLAY x-ray THAN DO.
why cant Roku get it together??
Roku has no control over features with third party apps, such as Amazon Prime. You would need to contact Amazon prime regarding the missing feature.
i disagree.
using your example would mean roku has no control over streaming anything but roku channel
roku is advertised to stream many apps.
max, amc, paramount, amazon prime, Netflix, MLB, peacock, Hulu, Disney, MGM, Starz and more.
" from Roku advertising.
"You can access a wide variety of streaming services, including Netflix, Hulu, Disney+, and The Roku Channel, as well as thousands of other apps. "
it works fine on Fire stick.
i contacted amazon and they remarked that since the x ray feature works fine on both
web streaming and Fire stick that i contact Roku.
Roku customer support via chat case number 11803012
and telephone support have done nothing to help me.
only stonewall and eventually disconnect the call.
so much for Roku customer support.
very very bad support for a long time customer.
im not impressed.
It doesn't matter that it works fine on a different device. Roku has no control over the functionality of 3rd party apps, which is what Prime Video is. Amazon has sole control over how their app works on any device.
Don't forget that Amazon sells a competing streaming player (which you have) so it could very well be a decision by Amazon to not make their app on a Roku work the same as it works on a Fire TV device. But in the end Roku has zero control over what Amazon offers inside the Prime Video app. And don't expect the support person at Amazon to have any idea if their app works differently on a Roku compared to their own streaming player.
